Any e-ticket could be re-printed in plain paper to be shown to the train conductor, or shown in electronic format like in a smartphone, so it could not be lost unless the printed paper or phone and laptop is lost. We recommend the printing of e-tickets in plain paper in case phones are out of battery of have any electrical issue. You can contact customer service to request a copy of your ticket to be sent to a different email if needed.
Lost or stolen Rail Passes are not refundable, exchangeable, or replaceable.
Any handling and/or issuing charges for passes are non-refundable.
Unused Rail Passes are refundable within one (1) year from issue date or six (6) months from issue date where so stated, provided they have not been validated, have been canceled and so stamped at a retail station in Europe prior to the beginning of the validation period.
All refunds on Rail Passes are subject to a 15% cancellation charge.
Partially used or validated passes are non-refundable.
Please mail us at info@italiarail.com or call us while in Italy at our local number to (+39) 06 9763 2451 or toll-free (US/CA) at (+1) 877-375-7245 to speak with a member of our customer service team 24/7. For more information, please include your Order Number in your email.