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What do I do if I never receive an order confirmation email?

If you don't receive an order confirmation after your purchase, contact Customer Service so we can re-send the information or — if necessary — correct a mistake in the email address. Please allow a couple of minutes for the system to generate the email information and check your spam folder. If you have not received your e-tickets please contact us at any time. We provide 24/7 customer service support.

Customer Service contact information:

  • Toll-free U.S. phone number: (877) 375-7245
  • Local phone number in Italy: (+39) 06 9763 2451
  • Email: info@italiarail.com

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Need a better answer? Contact our support team 24 hours a day:
info@italiarail.com | U.S. toll-free (877) 375-7245 | Italy direct dial (+39) 06 9763 2451
Our agents are ready to assist you with all your Italy train travel needs!